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1. Scope of Service 2. Booking & Prepayment 3. Service Policies 4. Cancellations & Refunds 5. Liability Disclaimers 6. Communication

Terms of Service

Last Updated: May 2026

Welcome to MyWay.kg (the "Platform"). By accessing our website, submitting booking requests, or using our services, you agree to be bound by these Terms of Service. Please read them carefully before finalizing any request.

1. Scope of Service & Platform Role

1.1 The Role of MyWay

MyWay.kg operates strictly as a tourism and transport aggregator platform. We vet, select, and connect international travelers with independent local service providers, transport operators, drivers, guides, and agencies (collectively referred to as "Partners").

1.2 Service Agreements

When you make a booking request on MyWay.kg, you acknowledge that the contract for the actual delivery of the service (the ride, the car rental, the ski guiding, etc.) is directly between you and the assigned Partner. MyWay acts as an intermediary responsible for platform management, partner quality curation, customer service coordination, and payment processing.

2. Booking, Confirmation, and Prepayment Workflow

2.1 Booking Requests & Custom Route Inquiries

All submissions made through our booking forms and the Custom Route Builder are considered Requests for Quotation, not instant or guaranteed bookings.

The Confirmation Sequence
  1. You submit your transfer or custom route request detailing your stops, dates, and vehicle preferences.
  2. MyWay manually verifies availability with our Partner network and evaluates regional factors (such as mountain road passability, seasonal closures, and driver dispatch).
  3. If available, MyWay provides a transparent quote and issues a provisional confirmation with a secure payment link via Email or WhatsApp.
  4. Upon receipt of the required deposit or prepayment within the specified timeframe, your vehicle and private driver are officially confirmed and scheduled.
2.3 Prepayment Requirement

To fully secure and guarantee your booking, a prepayment (deposit or full amount, depending on the service) must be paid within the timeframe specified in your provisional confirmation message. If prepayment is not received, the request will automatically expire, and the vehicle/Partner will be released.

3. Specific Service Policies

  • Vehicle Assignment: While we request specific vehicle classes, final assignments depend on local availability.
  • Luggage Capacity: Travelers must accurately declare oversized luggage (e.g., ski equipment, large backpacks). Because many local vehicles utilize trunk space for alternative fuel systems (LPG tanks), un-declared luggage that exceeds vehicle limits may result in the Partner refusing service at the traveler's expense.
  • Driver Wait Times: For airport pickups, standard complimentary waiting time is 60 minutes from flight arrival. For hotel/resort pickups, the waiting time is 30 minutes. Delays beyond these windows may incur hourly wait fees.

  • Partner Ownership: Rental vehicles are owned, maintained, and legally operated by our verified vehicle rental Partners.
  • Driving Restrictions: Certain high-altitude mountain tracks, river crossings, or border zones are strictly off-limits for standard rental cars due to extreme terrain. Violation of terrain restrictions invalidates insurance coverage.

  • Processing Deadlines: Border zone permits (e.g., Kel-Suu, Inylchek) are processed through state authorities. Processing takes up to 4 weeks. MyWay is not responsible for delayed or rejected permits if documents were submitted past deadlines.
  • Non-Refundable Fees: State administrative fees and processing costs for border permits are strictly non-refundable once submitted to the government.

  • Safety & Guide Authority: Mountain conditions in winter change rapidly. Our certified guide Partners have absolute authority to alter, shorten, or cancel itineraries based on avalanche risks or severe weather.
  • Client Equipment: Participants are responsible for ensuring they possess required safety gear (avalanche beacon, probe, shovel) as specified by the guide.

  • Scope of Service & Driver Role: The Custom Route Builder pairs travelers with dedicated private drivers and suitable vehicles (4x4 Full-size SUV, Minivan, or Sedan). Drivers are professional chauffeurs responsible for safe transit, vehicle maintenance, and mountain road navigation along the agreed itinerary. Drivers are not certified trekking guides or translators unless specialized guiding services are explicitly contracted.
  • Daily Driving Limits & Daylight Safety: For road safety and driver alertness on demanding Central Asian gravel mountain tracks, daily driving time is generally limited to 8–9 hours. Driving over unpaved high-altitude mountain passes (such as Song-Kul, Moldo-Ashu, Tosor, Kara-Keche, or Karkyra) is conducted strictly during daylight hours.
  • Itinerary Pacing & Route Deviations: Travelers enjoy full flexibility for reasonable rest stops, scenic viewpoints, meal breaks, and photo opportunities along the confirmed route. Major deviations, additional destinations, or added travel days not included in the original quotation must be agreed upon in advance with MyWay dispatch and are subject to supplementary mileage and daily charges.
  • Driver Logistics & Living Expenses: Our all-inclusive quotations clearly specify whether fuel, driver accommodation, and driver meals outside Bishkek are included. If lodging is arranged separately by the traveler, adequate lodging and meal arrangements must be provided for the driver at remote yurt camps or guest houses.
  • Mountain Passes & Weather Conditions: Unpaved mountain passes are subject to seasonal weather closures, mud, landslides, and late-spring or early-autumn snow. The driver and MyWay reserve the right to alter the route or choose safer alternative roads if a pass is deemed impassable or hazardous.
  • Regulated Border Zones: Custom itineraries that enter border zones within 50 km of China or Tajikistan (such as Lake Kel-Suu, Sary-Jaz, Inylchek, or Chatkal) legally require official physical paper permits. Travelers must ensure permits are requested in advance through MyWay or state authorities prior to trip departure.

4. Cancellations, Modifications, and Refunds

4.1 Cancellations by the Traveler

Standard cancellation windows and refund eligibilities (minus payment processing fees) vary by service and will be clearly indicated on your provisional confirmation invoice.

4.2 Force Majeure (The Mountain Clause)

Kyrgyzstan features rugged alpine terrain where weather and infrastructure can be unpredictable. MyWay and its Partners are not liable for disruptions caused by sudden mountain pass closures (snow, mudslides, rockfalls), political closures of border checkpoints, or extreme weather hazards. In these cases, MyWay will work to offer an alternate route, reschedule, or provide a partial/full refund depending on expenses already committed by the Partner.

5. Liability Disclaimers

5.1 Partner Liability

Because the services are physically executed by independent Partners, MyWay.kg (and its operating Individual Entrepreneur entity) shall not be held liable for any direct or indirect injury, loss, property damage, delays, or additional costs incurred during the delivery of the service.

5.2 Travel Insurance

We strongly advise all international travelers visiting Kyrgyzstan to obtain comprehensive travel insurance that explicitly covers high-altitude outdoor activities, vehicle accidents, and trip cancellations.

6. Communication & Updates

By agreeing to these terms, you consent to receive critical operational updates regarding your booking via the email address and WhatsApp phone number provided in your request form.